Volunteer Job Description
Position Title: CHDO Administrative Volunteer
Program: Catholic Charities Housing
Responsibilities for Volunteers include, but are not limited to:
· Call clients and follow up on inquiries.
· Provide appropriate resources based on client needs.
· Schedule appointments with a housing counselor.
· Send appointment reminders and confirm attendance.
· Collect and record basic client information for intake.
Additional Responsibilities (Resource Management & Support):
- Call partner agencies to verify current services and eligibility.
- Track and note agencies that are active vs. those that no longer offer services.
- Update and maintain the housing counseling resource directory.
- Research new community resources and add to the database.
- Organize resource lists for easy access by staff and clients.
- Report outdated or incorrect information to the supervisor.
Qualifications:
· Complete the volunteer qualifications: Release Documents, Interview, Safe Environment, and Diocese Fingerprints Clearance.
· Basic computer skills (Microsoft Office, email, data entry systems)
· Ability to manage appointment scheduling and reminders efficiently
· Ability to organize and maintain databases or resource directories.
· Research skills to identify and verify community resources.
· Ability to track updates and report discrepancies accurately.
Training:
· Attend a brief orientation and training with the CHDO Coordinator after being selected.
· Diocese of Orlando Safety Environment Course
Scheduling:
· Tuesday from 10: 00 AM to 3:00 PM
· Thursday from 10: 00 AM to 3:00 PM
**All information may be subject to change based on specific needs.
