Volunteer Job Description
Position Title: Comprehensive Refugee Clerk
Program: Catholic Charities – Comprehensive Refugee Program
Responsibilities for Volunteers include but are not limited to:
· Assist with the walk-in process for clients as they come in.
· Answer calls and return client phone calls.
· Providing information/resources to clients/participants by telephone, in written form, e-mail, or in person
· Help our Comprehensive Refugee Ministry by carrying out clerical tasks such as filing, data entry on the computer, and organizing/labeling files.
· Participate in outreach activities as needed.
· Accurately document client information.
· Scan and file accordingly.
· Providing information to supervisors and co-workers by telephone, in written form, by e-mail, or in person.
· Contact the caseworker/Director to share information about the client’s inquiries/progress, or in case of any questions or concerns, contact the caseworker/Director.
· Record hours on Get Connected (volunteer website) at the end of each month or report hours to the Case Manager or Director.
· Comply with established standards of ethics and confidentiality.
Qualifications:
· Preferred language (Spanish, English, Creole)
· High School Diploma preferred. Customer service, administrative, or social work experience is a plus.
· Willingness to interact with people from different cultures.
· Needs to be able to work with people with limited English ability patiently.
· Will need to be fingerprinted and have a security clearance completed.
· Must be 18 or older.
· Ability to solve and deal effectively with a variety of situations.
· Ability to communicate respectfully with employees, clients, and community members.
· Ability to work with culturally diverse staff and clients.
· Must be self-motivated to do tasks as needed.
Training:
Before meeting with the clients, attend a brief orientation at the Catholic Charities office and meet with or talk to the program coordinator.
Scheduling:
This should be decided in consultation with the case manager or program director, as it is flexible. Calling times will generally be from 9 am to late afternoon. Volunteers should be committed to participating for at least 4 hours a week, with a minimum of two consecutive hours.
Benefits:
· Assisting families to afford basic needs.
· Provide service to others.
· Work with co-workers in a friendly environment.
· Social Service and Volunteering can provide you with a sense of purpose, community, and happiness and improve your mental and physical health.
**All information may be subject to change according to the specific needs.
