Comprehensive Refugee Adult Education Clerk

Volunteer Job Description

Position Title: Adult Education Clerk

Program: Catholic Charities – Comprehensive Refugee Program/ ESL-Adult Education

Responsibilities for Volunteers include but are not limited to:

 ·       Assist the ESL Manager.

·       Answer calls and return client phone calls. 

·       Providing information/resources to clients/participants by telephone, in written form, e-mail, or in person

·       Help the ministry by carrying out clerical tasks such as filing, data entry on the computer, and organizing/labeling files.

·       Participate in outreach activities as needed.

·       Accurately document client information.

·       Scan and file accordingly.

·       Providing information to supervisor co-workers by telephone, in written form, e-mail, or in person.

·       Record hours on Get Connected (volunteer website) at the end of each month or report hours to the Case Manager or Director.

·       Comply with established standards of ethics and confidentiality.

Qualifications:

 ·       Preferable language (Spanish, English, Creole)

·       High School Diploma preferred. Customer service, administrative, or social work experience is a plus.

·       Willingness to interact with people from different cultures.

·       Needs to work patiently with people with limited English ability.

·       Will need to be fingerprinted with the Diocese of Orlando and the Department of Child and Families and complete a security clearance.

·       Must be 18 or older.

·       Ability to communicate respectfully with employees, clients, and community members.

·       Ability to work with culturally diverse staff and clients.

·       Must be self-motivated to do tasks as needed.

Training:

·       Before meeting with the clients, attend a brief orientation at the Catholic Charities office; meet or talk with the program manager.

Scheduling:

·       This is flexible and should be decided by the manager.

Benefits:

·       Provide service to others.

·       Work with co-workers in a friendly environment.

·       Volunteering can give you a sense of purpose, community, and happiness and improve your mental and physical health.

**All information may be subject to change according to the specific needs.