Volunteer Job Description
Position Title: Call Center Customer Services Volunteer
Program: Catholic Charities of Central Florida Headquarters
Responsibilities for Volunteer:
· Answer telephones to direct calls or provide information.
· Communicating with clients. This information can be exchanged by telephone or e-mail.
· Answer, deliver, and explain information about services.
· Getting Information from clients
· Give full attention to what other people are saying, take time to understand the points being made, ask questions appropriately, and do not interrupt at inappropriate times.
· Maintain records of customer phone calls. Entering or maintaining information in written or electronic form
· Analyzing information to choose the best service.
· Using computers or devices to enter data or process information.
Qualifications:
· Needs to work with people with limited English ability patiently.
· Must be 21 or older.
Training:
· Volunteers must attend an orientation and training at the Catholic Charities office. Complete a Safety Environment Course
Scheduling:
· The headquarters has a flexible schedule of 3 hours minimum on Monday through Friday from 9:00 a.m. to 12:00 p.m. or 1:00 p.m. to 4:00 p.m. Volunteers should inform the Manager of Mission Engagement about their schedule and when to stop volunteering.
Benefits:
· Serves people in need.
