Opportunities From: Catholic Charities of Central Florida Volunteer Program

Volunteer Job Description

 

Position Title: Family Stability Program Volunteer – Front Desk

 

Program: Catholic Charities - Family Stability Program

 

Responsibilities for Volunteers include, but are not limited to:

 

·         Assist with the walk-in process for clients as they come in.

·         Answer calls and return client phone calls. 

·         Providing information/resources to clients/participants by telephone, in written form, e-mail, or in person

·         Help our Family Stability Program ministry by carrying out clerical tasks such as filing, data entry on the computer, and organizing/labeling files.

·         Participate in outreach activities as needed.

·         Accurately document client information.

·         Scan and file accordingly.

·         Providing information to supervisors and co-workers by telephone, in written form, by e-mail, or in person.

·         Contact the caseworker/Director to share information about the client’s inquiries/progress, or in case of any questions or concerns, contact the caseworker/Director.

·         Record hours on Get Connected (volunteer website) at the end of each month or report hours to the Case Manager or Director.

·         Comply with established standards of ethics and confidentiality.

 

Qualifications:

 

·         Preferred language (Spanish, English, Creole)

·         High School Diploma preferred. Customer service, administrative, or social work experience is a plus.

·         Willingness to interact with people from different cultures.

·         Needs to be able to work patiently with people with limited English ability.

·         Will need to be fingerprinted and have a security clearance completed.

·         Must be 18 or older.

·         Ability to solve and deal effectively with a variety of situations.

·         Ability to communicate respectfully with employees, clients, and community members.

·         Ability to work with culturally diverse staff and clients.

·         Must be self-motivated to do tasks as needed.

 

Training:

·         Before meeting with the clients, attend a brief orientation at the Catholic Charities office, then meet with or speak with the program caseworker.

 

Scheduling:

·         Monday, Wednesdays, and Fridays from 8:00 am to 4:00 pm.

 

Benefits:

·         Assisting families to afford basic needs.

·         Provide service to others.

·         Work with co-workers in a friendly environment.

·         Social Service and Volunteering can provide you with a sense of purpose, community, and happiness, and improve your mental and physical health.

 

**All information may be subject to change based on specific

Volunteer Job Description

 

Position Title: Epiphany Manor Support Volunteer

Program: Catholic Charities of Central Florida Housing

Address: Epiphany Manor

                   4792 S. Ridgewood Ave.

                    Port Orange, FL. 32127

Responsibilities for Volunteer:

 Answer telephones to direct calls or provide information. Communicating with residents, supporting them, or just listening to them when they need just a conversation. Answer, deliver, and explain information.

Qualifications:

·        Needs to work patiently with people with limited English ability.

·        Will need to be fingerprinted with the Diocese of Orlando and have a security clearance completed.

 

      Training:

·        Volunteers must attend an orientation and training at the Epiphany Manr office. Complete a Safety Environment Course

 

      Scheduling:

·        This is a flexible schedule; you can come in different shifts during office hours.

Volunteer Job Description

 

Position Title: Call Center Customer Services Volunteer

 

Program: Catholic Charities of Central Florida Headquarters

 

Responsibilities for Volunteer:

·     Answer telephones to direct calls or provide information.

·     Communicating with clients. This information can be exchanged by telephone or e-mail.

·     Answer, deliver, and explain information about services.

·     Getting Information from clients

·    Give full attention to what other people are saying, take time to understand the points being made, ask questions appropriately, and do not interrupt at inappropriate times.

·     Maintain records of customer phone calls. Entering or maintaining information in written or electronic form

·     Analyzing information to choose the best service.

·     Using computers or devices to enter data or process information.

 

Qualifications:

·        Needs to work with people with limited English ability patiently.

·        Must be 21 or older.

 

Training: 

·       Volunteers must attend an orientation and training at the Catholic Charities office. Complete a Safety Environment Course

 

Scheduling: 

·       The headquarters has a flexible schedule of 3 hours minimum on Monday through Friday from 9:00 a.m. to 12:00 p.m. or 1:00 p.m. to 4:00 p.m. Volunteers should inform the Manager of Mission Engagement about their schedule and when to stop volunteering.

 

Benefits:

·        Serves people in need.

Volunteer Job Description

 

Position Title: Call Center Customer Services Volunteer

 

Program: Catholic Charities of Central Florida Headquarters

 

Responsibilities for Volunteer:

·     Answer telephones to direct calls or provide information.

·     Communicating with clients. This information can be exchanged by telephone or e-mail.

·     Answer, deliver, and explain information about services.

·     Getting Information from clients

·    Give full attention to what other people are saying, take time to understand the points being made, ask questions appropriately, and do not interrupt at inappropriate times.

·     Maintain records of customer phone calls. Entering or maintaining information in written or electronic form

·     Analyzing information to choose the best service.

·     Using computers or devices to enter data or process information.

 

Qualifications:

·        Needs to work with people with limited English ability patiently.

·        Must be 21 or older.

 

Training: 

·       Volunteers must attend an orientation and training at the Catholic Charities office. Complete a Safety Environment Course

 

Scheduling: 

·       The headquarters has a flexible schedule of 3 hours minimum on Monday through Friday from 9:00 a.m. to 12:00 p.m. or 1:00 p.m. to 4:00 p.m. Volunteers should inform the Manager of Mission Engagement about their schedule and when to stop volunteering.

 

Benefits:

·        Serves people in need.