Opportunities From: Catholic Charities of Central Florida Volunteer Program

Volunteer Job Description

 

Position Title: CHDO Administrative Volunteer

Program: Catholic Charities Housing

 

Responsibilities for Volunteers include, but are not limited to:

 

·       Call clients and follow up on inquiries.

·       Provide appropriate resources based on client needs.

·       Schedule appointments with a housing counselor.

·       Send appointment reminders and confirm attendance.

·       Collect and record basic client information for intake.

 

Additional Responsibilities (Resource Management & Support):

Call partner agencies to verify current services and eligibility. Track and note agencies that are active vs. those that no longer offer services. Update and maintain the housing counseling resource directory. Research new community resources and add to the database. Organize resource lists for easy access by staff and clients. Report outdated or incorrect information to the supervisor.

 

 

Qualifications:

·       Complete the volunteer qualifications: Release Documents, Interview, Safe Environment, and Diocese Fingerprints Clearance.

·       Basic computer skills (Microsoft Office, email, data entry systems)

·       Ability to manage appointment scheduling and reminders efficiently

·       Ability to organize and maintain databases or resource directories.

·       Research skills to identify and verify community resources.

·       Ability to track updates and report discrepancies accurately.

 

Training:

·       Attend a brief orientation and training with the CHDO Coordinator after being selected.

·       Diocese of Orlando Safety Environment Course

 

Scheduling:

·       Tuesday from 10: 00 AM to 3:00 PM

·       Thursday from 10: 00 AM to 3:00 PM

 

**All information may be subject to change based on specific needs.

Volunteer Job Description

 

Position Title: Epiphany Manor Support Volunteer

Program: Catholic Charities of Central Florida Housing

Address: Epiphany Manor

                   4792 S. Ridgewood Ave.

                    Port Orange, FL. 32127

Responsibilities for Volunteer:

 Answer telephones to direct calls or provide information. Communicating with residents, supporting them, or just listening to them when they need just a conversation. Answer, deliver, and explain information.

Qualifications:

·        Needs to work patiently with people with limited English ability.

·        Will need to be fingerprinted with the Diocese of Orlando and have a security clearance completed.

 

      Training:

·        Volunteers must attend an orientation and training at the Epiphany Manr office. Complete a Safety Environment Course

 

      Scheduling:

·        This is a flexible schedule; you can come in different shifts during office hours.

Volunteer Job Description

 

Position Title: Call Center Customer Services Volunteer

 

Program: Catholic Charities of Central Florida Headquarters

 

Responsibilities for Volunteer:

·     Answer telephones to direct calls or provide information.

·     Communicating with clients. This information can be exchanged by telephone or e-mail.

·     Answer, deliver, and explain information about services.

·     Getting Information from clients

·    Give full attention to what other people are saying, take time to understand the points being made, ask questions appropriately, and do not interrupt at inappropriate times.

·     Maintain records of customer phone calls. Entering or maintaining information in written or electronic form

·     Analyzing information to choose the best service.

·     Using computers or devices to enter data or process information.

 

Qualifications:

·        Needs to work with people with limited English ability patiently.

·        Must be 21 or older.

 

Training: 

·       Volunteers must attend an orientation and training at the Catholic Charities office. Complete a Safety Environment Course

 

Scheduling: 

·       The headquarters has a flexible schedule of 3 hours minimum on Monday through Friday from 9:00 a.m. to 12:00 p.m. or 1:00 p.m. to 4:00 p.m. Volunteers should inform the Manager of Mission Engagement about their schedule and when to stop volunteering.

 

Benefits:

·        Serves people in need.

Volunteer Job Description

 

Position Title: Call Center Customer Services Volunteer

 

Program: Catholic Charities of Central Florida Headquarters

 

Responsibilities for Volunteer:

·     Answer telephones to direct calls or provide information.

·     Communicating with clients. This information can be exchanged by telephone or e-mail.

·     Answer, deliver, and explain information about services.

·     Getting Information from clients

·    Give full attention to what other people are saying, take time to understand the points being made, ask questions appropriately, and do not interrupt at inappropriate times.

·     Maintain records of customer phone calls. Entering or maintaining information in written or electronic form

·     Analyzing information to choose the best service.

·     Using computers or devices to enter data or process information.

 

Qualifications:

·        Needs to work with people with limited English ability patiently.

·        Must be 21 or older.

 

Training: 

·       Volunteers must attend an orientation and training at the Catholic Charities office. Complete a Safety Environment Course

 

Scheduling: 

·       The headquarters has a flexible schedule of 3 hours minimum on Monday through Friday from 9:00 a.m. to 12:00 p.m. or 1:00 p.m. to 4:00 p.m. Volunteers should inform the Manager of Mission Engagement about their schedule and when to stop volunteering.

 

Benefits:

·        Serves people in need.